Government AI Insights · Agentic AI & Citizen Service

    Where Should Government Use AI Assistants and Agents?

    Assistants, copilots, multilingual service and safe automation.

    Published Guidance

    Complete, evidence-led answers available in this topic.

    P0Explainer

    Agentic AI for Government: What It Is, Where It Fits and Where It Does Not

    A clear explanation of agentic AI for Government leaders, including suitable applications, mandatory controls and unsuitable uses.

    Read Guidance
    P0Use-Case Guide

    AI Agents in Government: 15 Workflow Opportunities and Guardrails

    Bounded workflow opportunities for AI agents in Government with the guardrails each requires before deployment.

    Read Guidance
    P0Design Guide

    How to Design an Internal AI Assistant for Government Employees

    A design guide for internal Government AI assistants covering content sources, access control, verification, adoption and measurement.

    Read Guidance
    P0Design Guide

    How to Design a Citizen-Facing Government AI Assistant

    Design principles and safeguards for citizen-facing Government AI assistants, including language access, escalation and accountability.

    Read Guidance
    P0Operating Model

    AI-Assisted Citizen Service: Operating Model for Contact Centres and Helpdesks

    An operating model for AI-assisted Government contact centres covering channel design, agent support, quality assurance and measurement.

    Read Guidance